Stopping spoofing calls. Welcome to Westpac One® – your new online banking experience has launched! Westpac One makes online banking easier, faster and smarter than ever. When we email you, we will include your name or myIR username. com. (949) 272-2100. Someone else knows, or may know, your passcode or knows how to unlock your Android device, or your Westpac card PIN. Westpac's General Terms and Conditions require you to, amongst other things, safeguard your Security Details, notify Westpac immediately of any security breach, and provide all relevant details of any fraudulent activity. The Australian big four bank said on. This scam SMS claims your access has been revoked. com. Romance scams. You can activate this feature either in the Westpac App or Online Banking as long as your mobile number is listed in your profile. Cardless Cash is a feature of Westpac Mobile Banking that allows you to withdraw cash from Westpac, St. A caller claiming to work for the Westpac credit card fraud team says they have detected an attempted overseas transaction ($600 - $1,200) on the customer’s card. au. To report a scam or to seek assistance, customers can call 132-032 or via the Westpac app. Westpac found people. Let us know. Keep yourself safe: download the ABA’s Scam Fact Sheet. Westpac Head of Fraud Ben Young also warned customers to look out for suspicious numbers. Westpac has admitted it broke the law and agreed to pay penalties totalling $113m after the corporate regulator hit the bank with six lawsuits over. Scammers have now been spamming and sending text messages to Westpac consumers claiming that all accounts will be frozen until they hand out. Within half an hour he got a phone call from overseas from a man saying he wanted to do business, and it would only cost him $250. Among Westpac's customers, Young says these types of scams are among the top three, alongside investment and romance scams, in terms of volume and value lost. Remote Access Scam Example. A scam is when someone tries to trick you and make you give away your money or personalinformation – for example, your name or birth date. 'I'm calling from the bank' schemers contact victims about alleged problems with a bank account or funds, sometimes originating as text messages asking for contact via telephone. ABN: 33007457141. Is legit or a scam, can you trust Date of last check: 2023-06-30. Download from the App Store. 18/01/2022. A Perth family reliant on a single income is battling mounting bills and financial distress after falling prey to a sophisticated phone scam that fleeced them of $32,000. Menu. These often start with. Home; Compare Brokers By Country; Westpac review, 2021 Update. Please report scams or suspicious activity immediately to Westpac at 132 032 or +61 2 9155 7700 (if calling from overseas). Forward suspicious emails to hoax@westpac. Banks will collaborate on a range of initiatives to protect customers under the Scam-Safe Accord. Australian banking customers beware, a new phishing scam email is circulating purporting to be from Westpac Bank. SCAM ALERT: Our Financial Crime team have had reports of customers receiving calls from scammers posing as Westpac employees. Westpac has banned customers from transacting with Binance, on the same day as the controversial cryptocurrency exchange was stripped of. Source: Supplied The bank has only offered $3000 to the couple in compensation, something they are fighting. Please report scams or suspicious activity immediately to Westpac at 132 032 or +61 2 9155 7700 (if calling from overseas). “These are usually the phone calls you get where the scammer pretends to be from a familiar business like a tech company or telecommunications company to help with your computer or fix the NBN. If possible, please include any screenshots or URLs that might help us to respond to your query in a timely manner. Fraud alert: Watch out for scam phone calls claiming to be from Westpac, government agencies and telecommunications companies. My Westpac Protect™ Security Code looks different to. "Remote access scams are the most common type of scam we see and we encourage our customers to remain alert, especially during peak periods for online shopping such as Black Friday and Christmas sales. Never provide personal or banking information during an unsolicited call. au into your browser or using the Westpac mobile banking app. SCAM ALERT: Our fraud team are warning of a widespread phone scam - we've had over 47 complaints in one region this week. ”. au. They may say you will be arrested immediately if you do not respond. Impersonation scams are among the most common scams currently targeting customers, according to new Westpac data. From Westpac today. Dec 2022 - Scam email Email Subject Line: Westpac Banking services disabled . The technology was launched after last year’s system trial. You can also report all suspicious activity to the Australian Cyber Security. We will send you an SMS (text) to confirm the transaction, and ask you to text back with your confirmation. We have rigorous security measures in place that protect the privacy and confidentiality of our customers, including industry best. com. Forward suspicious emails to hoax@westpac. Jul 2, 2021 – 5. Westpac NZ. Talk to the right person and skip the. au. According to consumer advocacy group Choice, cryptocurrency scams have cost Australians more. We’ve recently received reports of scammers impersonating us by spoofing our trusted phone numbers. You must contact Westpac immediately on 0800 888 111 as soon as you become aware or suspect: Your Android device or the SIM card for your device are lost or stolen. One common type of fraud connected to BEC is invoice. Forward suspicious emails to hoax@westpac. The ACCC provides information on the most common types of scams targeting the. 7 billion), roughly in line with analyst forecasts, and Westpac said it would buy back A$1. Cards, 8am-8pm Sydney Time, 7 days. The alert system software via the New Payments Platform (NPP), a national technology infrastructure that handles real-time clearing and settlements of payments. The first ScamSpot, a series of 2-minute bites to help spot the latest scams. The prompts will be activated when customers enter payment. A phased trial of the new protection blocks will be rolled out over the coming weeks. Let us know. How to request an update about an existing case. Police say 11 'money mules' were involved in shifting her money offshore. Initially verified myself before thinking it could be a scam but I fired some verification questions back and it all checked out. NAB, Westpac and CBA have defended their scam responses, arguing they. Forward suspicious emails to hoax@westpac. The man also asked the woman to read out a "cancellation code" that was sent to her mobile phone. When interviewing someone who has been involved in a scam (where spoofing has been used to create trust) we frequently hear, “But the caller said they were from Westpac, the phone number they called me from was the same number on the back of my card and I received an SMS from Westpac. Westpac blocked $215 million in scam-related losses this year, and more than 800 phishing websites impersonating the bank. A situation where you have to make a payment to ‘release’ funds. Detectives have identified at least 25 victims of the scam this year. phone_iphone MOBILE What we like in check_circle We have found links to social networks on the page. Westpac is working with Optus to become the first private Australian business to block scammer calls Westpac has today announced new scam support and prevention measures and is warning customers to be extra careful after a recent spike in activity. Among Westpac's customers, Young says these types of scams are among the top three, alongside investment and romance scams, in terms of volume and value lost. If you believe you've been targeted by a scam, contact us immediately by calling 0800 400 600. Business email compromise scams. 10:24pm Jan 29, 2021. Let us know. Romance scams. whether over the phone, through the post, by email, on a website, in person, or on. What to do if your wallet is lost or stolen. 1 day ago · Westpac. I received a hoax/spam/scam/fake email or SMS claiming to be from Westpac. To avoid confusion, we've listed details of the best contacts based on common scenarios. If you would like more information on current scams or would like to report a scam, please contact SCAM watch via their. 6 million in losses, an increase of 469 per cent from 2021. "Westpac invests heavily in scam prevention and has robust. Share your Online Banking Security Codes or passwords. View Mathew De Barros's business profile as Customer Manager, Scams at Westpac. com. Facebook. Here are some ways a scammer could try to get your super. com. For information regarding Claim forms and other things, clients should write to the CA. Contact that is unexpected or unsolicited. If you’ve recently received a suspicious text message from ‘Mum’ or ‘Dad’ urgently requesting money, you aren’t alone. Find out more about what to do if you suspect your credit card has been used fraudulently. "We've seen a significant increase in cases where scammers are using software to mask their phone number. Number of scam calls on the rise. au and text messages to 0476 220 003 (047 NAB 0003). Some of the calls appear to come from an official Westpac phone number,. Being self aware can help you easily identify scams. Australians lost a staggering $45 million to these types of scams over the past three years, according to ACCC Scamwatch. Phishing, which is where people are tricked into handing over sensitive information like bank details, was responsible for $24. In a new survey of more than 1300 Westpac NZ customers, 87% of respondents believed they had received a scam email, text or phone call in the last six months, and 49% believed scams were becoming harder to identify. That person won't be able to go into a branch with 100 points of ID and get it sorted. fraud by Email, you should forward the fraud text to hoax@westpac. More than 94,000. Read Today's Paper Tributes. The SMS advises a request for a new payee has been made on your account, and if it. Tap Register for SMS Code. Engage via Email. Westpac’s chief executive of consumer and. These attempts to defraud can occur via a number of methods eg credit card fraud, telephone banking and also Internet scams. SCAM ALERT! We want to remind all of our valued customers to stay on the lookout for scams. Perth family robbed of $32,000 in sophisticated phone scam. Adam Donovan noticed an increase in scam accounts while recently using Facebook Marketplace. Australian Financial Complaints Authority (AFCA) – Scams information. Log in to Westpac One®The trust score of westpac. Scams – hear the alarm bells. Box 230, 600 N. A Perth family who lost thousands of dollars in a sophisticated phone scam have slammed Westpac for not doing enough. The scammer may be threatening. encourage people to talk to their friends and family, particularly vulnerable people they know, about the dangers of scams," Mr Locke added. If your card is lost or stolen, you can let us know at any time, from anywhere in the world. They may use flashy advertising through social media or on websites. George Bank and also held positions at Universal Store, Cotton On. The URL for Westpac’s internet banking login page is: Westpac offers a comprehensive online resource to help identify and report scams purporting to be from them. Caller ID spoofing is when a phone number or sender. (+61 2) 9155 7700. Contact us in the Westpac App to skip the security questions and talk to the right person. The sixth episode of Westpac Wire's Scam Spot series warns of scammers taking advantage of those looking for love, and shares tips on how to remain vigilant when searching for the 'one. It actually IS the Westpac Crime and Fraud Team. Learn about how this scam works and what you can do if you receive one of these calls now. By David Williams. com. Weekdays 7am to 8pm & weekends 8am to 5pm. From overseas. Watch on. (Source: Getty/MailGuard) Millions of Westpac online banking customers are being targeted in a phishing scam that aims to steal crucial details, including login and credit card information. You can check these. Most of. In the online world, the products or services that perform best tend to be those with the most customer reviews, the most ‘likes’, or those endorsed by. September 1, 2014 · Fraud alert: Watch out for scam phone calls claiming to be from Westpac, government agencies and telecommunications companies. 13 am this morning 22/1/2019 it is now. By doing this, they can help prevent it happening to others. The algorithm has scanned the website looking at the source code being used, terms and conditions, registry, location of the company and if the website has received many positive or. If you have suffered it in OZ, you're unusual. nz Talk to us Need further help? Call 0800 400 600 Report to. MyIR. e. The ACMA has. It's quick, simple, doesn't interfere with the majority of your day to day banking and offers: Increased security, free of charge. co. Got a message from this phone number saying: "To confirm payment of $10. com. 2. Consequently, Westpac aims to tackle this issue head-on by implementing effective. Doxxing. Share. The bank says it’s a red flag. Please note that calls made from mobile phones, public telephones or hotel rooms may attract additional charges. Report a cyber security incident. One of the newest scams on the block is a twist on its predecessor, the ‘Hi Mum’ scam. Scam text messages appeared in the same thread as James' legitimate Westpac messages. 6 March 2023. 2. If you have been… Westpac blocked $215 million in scam-related losses this year, and more than 800 phishing websites impersonating the bank. For most of your banking needs, you can call us on 0800 400 600, Monday to Friday 7am to 8pm and Saturday and Sunday 8am to 5pm. Cards, 8am-8pm Sydney Time, 7 days. This phishing SMS has been sent using a sender name of "Westpac" to try and convince you this is a trusted message. 3/11/2023 7:18 AM. Giving us as much information as possible helps us take action on non. au or SMS/text messages to 0497 132 032 then delete the email or message. Westpac has announced it has begun taking further action to combat scammers with the introduction of new prevention measures and additional support for its customers. In September, Westpac partnered with Optus to become the first private Australian business to block calls from scammers impersonating the bank, adding more. It’s likely that you will be liable for any. You can read our other plain language guides here. Financial institutions around the world have always been subject to attempts by criminals to try and defraud money from the institution and their customers. That's why they've locked your internet banking, to prevent unauthorised access by a third party. Jackson St. This guide is about . We’ll contact you if you’ve been affected by it. The scam was somehow sent from Westpac's actual text message number, making it look even more convincing. An Australian journalist has become a victim of an elaborate scam that used legitimate Westpac bank phone numbers to steal almost $35,000. Recent data reveals that investment scams account for approximately 50% of all customer losses attributed to scams, and around one-third of scams involve direct transfers to cryptocurrency exchanges, making it challenging to trace the funds. The Australian Cyber Security Centre (ACSC): Protect yourself against cybercrime. Within half an hour he got a phone call from overseas from a man saying he wanted to do business, and it would only cost him $250. Westpac Protect™ Security Code uses a one-off code via notification from the App or as an SMS to your mobile phone to confirm certain transactions via text message when banking online. On the right-hand side of your screen select, the Chat now button to start the conversation. Black cardholders can call 1300 651 999. One common type of fraud connected to BEC is invoice. 01 November 2023. Westpac Bank would NEVER call, email or message you to verify your personal information, your account. More than 94,000 Westpac phone numbers have now been added to a 'Do Not Originate' list, which will prevent scammers from impersonating Westpac numbers. From overseas +64 9 912 8000 (international toll charges apply). Help protects you, your family and your business. If you call the number in this message, you will not be speaking with Westpac. 11:44pm Nov 8, 2023. Netsafe and Spectrum Care have written this plain language romance scams guide. They will attempt to trick you into providing them access to your personal or financial information. 01 billion to debit and credit card fraud in the 12 months to September. ABN: 33007457141. Manager, Team, Scams Fraud, Customer & Corporate Relations at Westpac. We’re also further improving how we do things to reduce the risk of banking errors happening. au or SMS/text messages to 0497 132 032 then delete the email or message. . Westpac has announced it has started automatically blocking customer payments to overseas retailers deemed to be of "high risk" for scam activity. How to avoid it: Only give that kind of information out if you made the call—and don’t just use the number that contacted you. Caller ID Spoofing. Find out how. We're making Australia a harder target for scammers. is legit or a scam, website info, reviews reviews. A request to download software onto your computer or device. It's quick, simple, doesn't interfere with the majority of your day to day banking and offers: Increased security, free of charge. The telephone number for your Android device is transferred to. The scam was somehow sent from Westpac's actual text message number, making it look even more convincing. Netsafe has received multiple reports from people about card fraud phone scams. . This sounds like a SCAM!!!!! After using Westpac online banking to transfer my friend money. What should I do now? Reporting scams is really important as it allows us to quickly investigate and potentially minimise the chance of others being affected. The customer may have been able to spot the scam if she had carefully read what the text message said – i. Calls asking you to provide the security ‘one-time-code’ that you received via SMS. Almost half of Westpac NZ customers say they are finding it harder to identify scams, as criminals adopt increasingly sophisticated approaches to swindle their victims. At its simplest fraud occurs when someone obtains your credit card details and uses them over the phone or on the Internet to make purchases in your name. Westpac said the scammer tells the parent that they’re messaging from a new phone number and that they are trying to buy a replacement phone but are having trouble with their credit card. ( Getty) Australia’s banks have joined forces in. Here are some common signs of a scam. There are lots of different types of scams. More than 94,000 Westpac phone numbers have now been added to a ‘Do Not Originate’ list, which will prevent scammers from impersonating Westpac numbers, the bank said. From there, they can use the information and the email account to carry out a range of fraud, scams and cyberattacks. The phone call was released by Westpac on Wednesday to help raise awareness following a recent spike in scam activity. For faster service call from your registered mobile number or have your customer ID number on hand. ScamSpot: a series of 2-minute bites to help spot the latest scams. View Holly Roberts's business profile as Senior Manager, Fraud & Scams Risk Operational Risk at Westpac. SCAM SPOT: Unlucky in Love. Manager, Customer, Scams & Fraud Complaints at Westpac. , that they are completing a purchase and not cancelling a purchase. In a bid to combat these scams, Westpac recently teamed up with telco Optus to become the first private Australian business to block calls from scammers impersonating the bank. We call this remediation. 100 Spectrum Center Dr Ste 330. Please report scams or suspicious activity immediately to Westpac on 132 032 or +61 2 9155 7700 (if calling from overseas). Westpac has today released an audio recording of an impersonation scam call after a recent spike in cases. 7 billion crypto exchange Binance – told customers on Thursday afternoon they would no longer be able to deposit funds onto the exchange via PayID. Online & Mobile Banking, 8am-8pm Sydney Time, Mon-Fri. Over 94,000 Westpac phone numbers have now been added to a ‘Do Not Originate’ list which will prevent scammers from impersonating the bank in a practice. Scammers are becoming increasingly sophisticated, with nearly half of all Westpac Bank customers saying they are finding scams harder to identify. Westpac has launched Westpac Verify, an alert system to protect customers from potential scams when sending money. (+61 2) 9155 7700. . That's the best number for phone banking, to be put through to any branch or to talk to one of our customer service. Note: calls made from mobile phones and hotel rooms may attract additional charges. Many Australians have been the victim of credit card scams and online fraud. If you suspect that you could be a victim or target of a scam, please contact us immediately by calling 132 032 or email [email protected]. This was mostly driven by remote access scams (20%), investment scams (12%) and buying and selling scams (10%). Ask for the wire transfer to be reversed. This scam commonly starts as a new message received via WhatsApp or other messaging apps, designed to convince parents their. This guide is from Westpac. Westpac has banned customers from transferring funds to the world’s largest cryptocurrency exchange Binance, in a move aimed at reducing losses from scams. Though it is the scammer’s skill that gets the customer to read this back without looking. The message might seem legitimate because scammers may use technology to spoof the phone number or name displayed on a text message, so it appears in your phone under a legitimate delivery server’s name. Broker Data Network. You can also call our 24/7 card centre on 1300 651 089 or +61 2 9155 7700 if outside Australia. Westpac’s head of fraud says setting up a PayID could help businesses in the fight against scammers. “Our latest scam data revealed customer. More information about the latest scams and how to avoid them is available at westpac. You can also report all suspicious activity to the Australian Cyber Security. A potential $200 million hit from fraud is the last thing Westpac chief executive Peter King needs as he tries to build momentum for his turnaround of the bank. 3. This inbox is monitored 24/7; you. Note the sophistication regarding spoofing the callerIDs. WestPac are a global broker. com. From Westpac today. The number showed as Westpac on my phone. PayID and Osko payments are made through the existing payment platforms of participating banks. Westpac has released an audio recording of a scammer pretending to be a member of the bank’s fraud team to demonstrate the red flags people need to be looking. Or if you think your card PIN has been compromised, you can change it in Westpac One online banking under. Online scams are becoming more frequent these days and as scammers branch out to utilising text messages, fraud phone calls, and emails with sinister links. Recipients are also urged to forward a copy of the scam message to hoax@westpac. Remote Access Scam Example. Our Fraud Prevention team will be busier than Christmas elves this year, working 24/7 to protect your money. Combating SMS and identity theft phone scams is an ACMA compliance priority and telcos may face penalties of up to $250,000 for breaching ACMA directions to comply with the code. The most common complaints (excluding scams) were about retail, the building/maintenance sectors, and those with insufficient information to identify the caller or message sender. au or SMS/text messages to 0497 132 032 then delete the email or message. “Thank you for informing us about this. It might not be rogue - it could be someone actually fraudulently trying to access your account. We will send you an SMS (text) to confirm the transaction, and ask you to text back with your confirmation. But he says there is a little-known payment. Despite the Australian business community’s efforts in the fight against online criminals, financial losses among businesses due to scams. Call the complaint department: MoneyGram at 1-800-MONEYGRAM (1-800-666-3947) Western Union at 1-800-325-6000. George. The scam block covers Westpac credit and debit card customers, as well as those making purchases via third-party mobile phone wallets. The scam is. The corporate watchdog ASIC is suing the big four bank in the Federal Court, alleging it breached credit laws by failing to respond to hundreds of people in the legally required time frame. If you’ve responded to a suspicious call, email or text message, please call us on 13 22 65 or visit your nearest branch. My Westpac Protect SMS code looks different to what I expected. Real-time blocking of suspect online merchants, with over $131 million saved for 1. com +44 151 994 3722. 8 November 2023 at 7:14 pm · 2-min read. Or accidentally getting their customer ID wrong and entering yours. Finder research shows that Australians lost $1. An urgent request that puts pressure on you. Scams Jul 2021 - Jan 2022. au or 0497 132 032. They will attempt to trick you into providing them access to your personal or financial information. More than 94,000 Westpac phone numbers have now been added to a ‘Do Not Originate’ list, which will prevent scammers from impersonating Westpac numbers. View our anti-scams campaign here. You can continue to use the same PIN from your existing card on the new card. Often recruited through job ads, money mules have become a big part of. Previously, Jessica was a Team Manager and Customer Manager at St. Confirm your mobile number and tap Confirm number. Ben Young, head of fraud at Westpac, said this type of scam has escalated since early 2023. whether by text, phone or email. com. Aug 2022 - Dec 2022; Mar 2022 - Jun 2022; Jul 2021 - Jan 2022; Nov 2020 - Jun 2021“Scams increased last year by 30 per cent according to the ACCC,” said Ben Young, Head of Fraud at Westpac. 12 Apr, 2023 05:18 PM 3 mins to read. Westpac, the bank the. Contacting us from within the app lets you skip the automated questions and get through to exactly who you’re after, faster. Our Fraud Detection team advises you on unusual activity on your card and asks if the charges are yours. To combat these scams, Westpac has worked with Optus to stop scammers from being able to use call spoofing software and impersonate calls using Westpac’s number. Confirm that account name matches the account number on transfers to shut down a version of man in the middle fraud that is very common. 11:33am Apr 11, 2022. In 2022, we partnered with Optus to become the first private Australian business to block calls from scammers impersonating the bank. The bank's survey of 1300 customers suggests scams were ubiquitous, with 87 percent saying they had received a suspicious email, text or phone call in the past six months, and 49 percent. 1:38pm Aug 11, 2023. Share. Slickly. "Westpac invests heavily in scam prevention and has robust. Phishing scams for your personal details. 54 million scam cases since January 2022. More than 94,000 Westpac phone numbers have now been added to a ‘Do Not Originate’ list, which will prevent scammers from impersonating Westpac numbers,. Sydney property developer Jean Nassif and his daughter secured approval for a $150 million credit application by allegedly deceiving Westpac with fraudulent pre-sales contracts, with the. Scam Alert – “Hi Mum/Dad” new messages claiming to be from your child. 4 out of 5 stars from 1,413 genuine reviews on Australia's largest opinion site ProductReview. Westpac chief executive of consumer and business banking Chris de Bruin said the bank had introduced the measure in a bid to combat a boom in scams. Report your card lost / stolen using Online. (Getty) SHARE. If you receive a call like this claiming to be from Westpac, hang up immediately. Watch out for scam phone calls claiming to be from Westpac, government agencies and telecommunications companies. Tuesday 7 March 2023 14:08 CET | News. Please report scams or suspicious activity immediately to Westpac at 132 032 or +61 2 9155 7700 (if calling from overseas). Westpac is working with Optus and “other telco partners” to prevent scammers from using call spoofing to impersonate the bank. 054. Australians lost more than $2 billion in scams last year. co. (and surprisingly helpful too!)View the scams, fraud and phishing events targeting our customers and learn what to do if you receive them. Westpac said scams. ; Enforcing SMS and email unsubscribe rules – concentrating on businesses that take no. If a client has answered the suspect email, clicked on a link in an. Or if you think your card PIN has been compromised, you can change it in Westpac One online banking under ‘Manage. Westpac alleges it lost $290m due to fraud committed by Forum Finance. , name, address, date. In a bid to combat these scams, Westpac has worked with Optus to become the first private Australian business to block calls from scammers impersonating the bank. There is an influx of scammers claiming to be from credit card providers or banks calling about suspicious transactions on your card. Have your case number handy. This means that the same level of security that protects your payments to BSB and account numbers applies to payments made using Osko and PayID. Westpac urged its. com. au/scams. However, for added security, the payer will see the registered PayID name displayed on their screen. New Westpac data has found reported scams increased 33 per…Online scams are branching out and using all types of modes like text messages, fraud phone calls, and emails with dodgy links. "With 96 percent of transactions occurring either over the phone or digitally, that is our primary channel. A Push notification is a notification sent to your registered device (s) for: Deposits such as a salary payment or payments from friends or family and payments to your credit card (OSKO & PayID payments coming soon) Direct debits and card purchases, for example memberships and subscriptions and, credit and debit card purchases. You can activate this feature either in the Westpac App or Online Banking as long as your mobile number is listed in your profile. Report your card lost / stolen using Online. 11:44pm Nov 8, 2023. Email us If you believe you have received a suspicious email, you can forward it to us. The bank advises customers to forward the SMS to its Hoax Team at 0497-132-032 before deleting it. do. Online & Mobile Banking, 8am-8pm Sydney Time, Mon-Fri. Combating SMS and identity theft phone scams is an ACMA compliance priority and telcos may face penalties of up to $250,000 for breaching ACMA directions to comply with the code. The service alerts customers if there is a potential account name mismatch for some. You may lodge a dispute via Internet or Mobile Banking, over the phone or in a Branch. 1 billion profit this month - wrote to Johnson in September saying there was no evidence the bank’s security systems had been breached and it would not reimburse him. If you think your card has been compromised, you can block it through the ‘Manage my Cards’ button in Westpac One® online banking. They typically insist that there is something wrong with your computer or that you are eligible for some kind of payment or refund. You can also report all suspicious activity to the Australian Cyber Security Centre at. "I was on (the) call waiting for three and a half hours and then the phone just hung up after that," he said. com. Australian's are being warned of the latest text scam attempting to steal banking details by posing as Westpac.